Patients of Dr. Duane will continue to contact her directly to schedule their care.  

Patients of Dr. HadenDr. Shivone, Dr. Delaney, and for nurse visits please continue to use the appointment scheduling via the websites or here: 
COVID-19 update

Urgent issues will be dealt with via telemedicine as much as possible (text, phone, video chat, portal messages).  If you believe you may have contracted COVID-19 we have a new screening questionnaire specifically for that on the Spruce app and here on the portal.  Diagnostic testing is becoming more readily accessible, so inquire with your doctor to arrange this.

This is a good time to review routine germ precautions, to protect yourself from all infections, not just the COVID-19 virus. Also note that most acute infections are viral also, and therefore cannot be treated with antibiotics.  

  •  Do not touch your eyes, nose, mouth, or face in general.  COVID-19 and most other respiratory infections are usually caught by touching a contaminated finger to your own nose or mouth.  You put the virus right where it needs to be to make you sick.
  • Wash your hands often, but especially before eating.  Or use hand sanitizer if soap and water are not available. 
  • Cover your cough/sneeze fully with your sleeve or a cupped hand, directing your breath to the ground and away from people. Clean your hands after coughing, sneezing or blowing your nose.  
  • Do not share food or drinks.
  • If you are sick, stay home.  Do not go to work, school, social gatherings or houses of worship until you feel better.  

We at MMMed and PURE Primary Care wanted to let you know we are monitoring the COVID-19 outbreak closely, and adapting our recommendations to you with guidance from our local health departments and the CDC, as the situation evolves.  

In the face of confusing online information, here are some reliable resources to review for prevention and what to do if you believe you have COVID-19.

As always, we are here to care for you, so let us know if you have any questions.

Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.


This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
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